Aftermath of the Shelter Director Death
We now have some distance from the death of Rita Ciofani and it is time to focus less on the grief and start talking about causes. We also need to talk as a community about how to avoid this ever happening again. Before anyone gets the wrong idea, I have to say that I love the VOA Veterans Resource Center. I have been in the facility many times, and each time I feel a sense of pride that this is how we are treating our veterans. It is one of the best shelters in the community and a place that honors the service of those who are struggling after giving a period of their life to preserve and protect the United States. I also have to say that I have the utmost respect for the Volunteers of America as an agency. Their facilities are always clean and well managed. They provide some of the most important services in the community, and we work with them often.
I have begun getting calls about upgrades in security at the shelters locally. While homeless people and shelter workers want to feel secure, there is a danger that we will focus on devices and technology and not on the people. We can't turn the shelters into prisons. There are a great many people already who refuse to use the shelters because of the rules and the institutional environment. We cannot add to this number by making the shelters into jails. As the police said to us at the Homeless Congress meeting, "anything can be used as a weapon, and some times people just snap." So, we need to work on reducing tensions and defusing conflict in the shelters as a part of the security plans. I am sure that Ms. Ciofani was working on reducing conflict because of her background, but I don't know if all the shelters use a similar strategy.
My biggest concern was the article that appeared in the Plain Dealer on the day after the tragedy. I understand the need for the media to get the story quickly, but I was offended that the Volunteers of America responded to the story. The story was basically about the events of the day of the attack and the reason that Raymond Ice was thrown into such a rage. I don't understand why the VOA could not say, "We are not going to comment at this time, because we are focused on comforting the families and the residents at the shelter." Instead we got spin about how the shelter did not discharge Mr. Ice to the streets.
Out of respect for the families, I have held my tongue about this incident. The reality is that discharging someone to Lakeside is the same as discharging someone to the streets. See the way things work in Cleveland is that Lakeside does not turn people away, but those new to the shelter must leave everyday and do not have a standard bed. Mr. Ice had worked his way up to the VOA where he enjoyed semi-privacy and had a place to keep his stuff. Then he was discharged back to the beginning without a bed and without a locker. He had done all that work to get to the VOA and he had to start all over. To the public this sounded like the VOA had found an alternative for Mr. Ice, but in reality he was being kicked to the streets. Why did the VOA official feel the need on the day of the deaths to talk about the private case plans and the veteran's history within the shelters?
I have no idea what happened in this incident except that Mr. Ice tried to find help to prevent his discharge, but he was unsuccessful. He reached out to other agencies (not NEOCH), but no other agency is willing to interfere in the private management of other facilities. I don't know if we will ever know if Mr. Ice was in fact given two weeks notice, but we do know many shelters kick people out the day of the infraction. Since there is no government agency that oversees the shelters, there is no where that a person can go to challenge their discharge. This is a huge issue for homeless people and it came up two weeks later with regard to the scalding death of a toddler.
It is unlikely that anything could have been done to prevent the deaths within the VOA shelters, but there are many things that we could do to make sure that people are not put in this same position in the future.
Brian
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